Export & International Sales Policy

Effective date: 10 September 2026

AAVYA ATMANIRBHAR BHARAT, sole proprietorship of Arvind Mishra, operates MadeInMithila.com under the product brand AAB Makhana. Address: Dhakjari, Madhubani, Bihar 847223, India. Email: aabmakhana@gmail.com. Phone: +91-8800445486.

Scope: retail orders and bulk trade orders

This policy covers AAB Makhana orders supplied from India to a destination outside India. It supplements our Terms of Use, Shipping & Delivery and Refund, Returns & Cancellation policies. It does not promise worldwide delivery, a particular registration or acceptance of food by every destination. We confirm serviceability and applicable requirements before accepting fulfilment.

Retail parcels

Enter the actual destination at checkout. Only an enabled, eligible service with an available rate can be selected. DHL Express, UPS or FedEx may be offered when supported by our configured accounts, destination and packed shipment. A shipping rate estimates transport; it does not establish food-import permission, reserve a pickup or include every customs charge. If checkout has no eligible method, request a feasibility check before payment.

Bulk, wholesale and private-label exports

Start with an enquiry stating the destination country, city and postal code; business or importer details; grade; quantity; and required packing. Bulk freight, consolidated shipments and custom packing require a written quotation. Before acceptance, the quotation or order confirmation must identify the product specification, size/grade tolerances where relevant, net quantity, pack configuration, price and currency, payment schedule, quotation validity, preparation estimate, delivery scope and agreed responsibilities. A sample or artwork approval covers only the specification actually agreed; a preliminary enquiry is not an accepted supply commitment.

Where trade terms are used, the written agreement must name the Incoterms rule, version and named place, together with the importer of record and the allocation of freight, insurance, clearance, duties and taxes. No EXW, FOB, CIF, DAP or DDP term is implied merely by a website shipping price. Do not assume that a parcel quotation covers sea or air cargo, port charges, warehousing or destination delivery.

Export eligibility, documents and food labels

Before accepting the route, we check the export permissions, business registrations and food compliance documents applicable to our role and the shipment. The buyer or appointed importer must confirm destination import eligibility and any permits, registration, language, labeling, ingredient, shelf-life or testing requirements applicable to their role. We remain responsible for obligations that law places on us; buyer responsibilities do not remove those duties.

Provide destination requirements before the quotation is accepted. Confirm the invoice, packing list, product and label information and any required origin, health, testing or other certificate with our team. A document is included only when expressly confirmed; this page is not evidence that a specific certificate or registration has been obtained. We may decline or pause a route that cannot meet applicable requirements and will explain the payment or refund position. Do not request false descriptions, undervaluation or false gift declarations.

Prices, customs duties and destination charges

Review the currency, product price, packing, freight, taxes and other itemized charges before paying. Import duties, destination VAT/GST, clearance or brokerage fees, inspection, storage and other destination charges may be additional. The accepted quotation must state which party pays them; a checkout transport rate does not include them unless expressly itemized as included. Ask us for clarification before payment if responsibility is unclear. We do not silently add a new seller charge after agreement.

Government assessments and carrier or broker charges depend on the destination and shipment. A bank or payment provider may apply its own conversion rate and fees, disclosed through its payment service. We do not guarantee a currency conversion amount that we do not control.

Dispatch, carrier identity, transit and insurance

Preparation time is separate from transit. Carrier names shown with available shipping options identify the quoted service; a large order may require separate parcels or more than one carrier. A necessary carrier substitution or material change in the agreed shipping arrangement is explained before dispatch and agreed where required. Tracking follows shipment registration when available. Estimated transit is not a guaranteed arrival date and may be affected by customs, inspections, holidays or disruption.

Insurance is included only if expressly confirmed with its cover and claims conditions. Risk and title follow the accepted contract and applicable law, not an automatic website assumption that all responsibility ends at carrier handover. Contact us promptly about a lost, delayed or damaged shipment so we can investigate and coordinate the applicable remedy.

Cancellation, refused entry and returns

Cancellation of custom packing or a bulk production commitment depends on the disclosed, accepted order terms and the work already authorized, subject to mandatory rights. Report shortages, misdescription, damage, suspected unsafe goods or non-delivery promptly. Preserve available photos, labels, tracking and customs notices; an unboxing video is not mandatory.

If customs refuses entry, delivery is refused or return transport is needed, we review the documented reason, each party’s agreed responsibilities and applicable rights. There is no blanket forfeiture of payment for every customs problem. Any proposed deduction or unrecoverable government/carrier cost must be explained with its basis. Seller-side defects and mandatory consumer remedies remain covered by our refunds policy. Do not return or dispose of food across borders without instructions and any required permissions; a refund, replacement or other lawful resolution may be more appropriate than a physical return.

Responsible trade and enquiries

We do not knowingly supply prohibited destinations or arrange transactions contrary to applicable export, import or sanctions restrictions. Orders and samples must be declared accurately. Food is not offered as a medicine or a disease treatment. Use the contact form for an initial enquiry; provide sensitive business or customs documents only through the channel agreed with our team, never through the public AI catalogue connector.

International parcel service · Wholesale / B2B · Request an export quotation

Support and grievances

Grievance Officer: Arvind Mishra. Contact aabmakhana@gmail.com or +91-8800445486 at the address above. Include your order number, the issue and the remedy requested. We aim to acknowledge complaints within 48 hours and resolve them within one month; if further investigation is needed, we will explain the next steps. Applicable consumer rights remain available.