Refund, Returns & Cancellation

Effective date: 10 September 2026

AAVYA ATMANIRBHAR BHARAT, sole proprietorship of Arvind Mishra, operates MadeInMithila.com under the product brand AAB Makhana. Address: Dhakjari, Madhubani, Bihar 847223, India. Email: aabmakhana@gmail.com. Phone: +91-8800445486.

Cancellation before dispatch

The account cancellation-request option is available for eligible orders for 8 hours after order creation, subject to the order status shown. Unpaid orders may be cancelled immediately. Paid orders enter review for refund handling; a cancellation request is not a completed refund. Contact support promptly if the option is unavailable. Once dispatched, ordinary cancellation may no longer be possible.

Damaged, incorrect, missing or unsafe goods

Report a problem as soon as possible, preferably within 3 days of delivery, with your order number and available photographs of the parcel, product and label. You do not have to keep the delivery person waiting. An unboxing video is not mandatory. Do not consume an item you reasonably believe is unsafe. Delayed reporting does not automatically remove rights available under applicable law.

After assessment, we will offer an appropriate replacement, refund or other remedy for a verified defect, wrong item, shortage or non-delivery. We arrange or cover an authorized return needed for a verified seller-side issue. Please contact us before sending food back.

Change of mind

We do not offer routine change-of-mind returns or exchanges for delivered food, including opened packs. This does not apply to defective, unsafe, misdescribed or incorrectly supplied goods, or override a mandatory right. Custom packing and B2B commitments follow the written order terms subject to applicable law.

Refund method and timing

Approved refunds are processed to the original payment method within 15 business days after approval; bank or payment-provider posting time may be additional. If the original method cannot receive the refund, we will agree a secure alternative. We communicate the approved amount and any lawful deduction before processing. A full refund for seller cancellation or verified seller fault includes the charges attributable to the affected order or item as applicable. No universal non-refundable tax or payment-fee deduction is imposed by this policy.

International orders

Tell us promptly about customs delays or refused delivery. Return feasibility, documented carrier costs and government duties depend on the route and reason. We review the facts and applicable rights; an automatic blanket refusal of refunds does not apply.

Support and grievances

Grievance Officer: Arvind Mishra. Contact aabmakhana@gmail.com or +91-8800445486 at the address above. Include your order number, the issue and the remedy requested. We aim to acknowledge complaints within 48 hours and resolve them within one month; if further investigation is needed, we will explain the next steps. Applicable consumer rights remain available.

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